Your subscription payment is processed on the same calendar day each month, based on the date you originally signed up.

For example, if you subscribed on the 12th, your payment will process on the 12th of each month.

If your payment is declined, your chocolate box will not be prepared or shipped until payment is successfully processed.

For assistance with payment issues, please call Essentially Well Oiled at 716-222-4038.

Your box will generally ship within one week of your successful monthly payment.

Delivery times may vary depending on shipping carriers, holidays, and weather conditions.

Yes! If you need to update your shipping address, please contact us at 716-222-4038 as soon as possible, preferably before your next payment date.

Once your box has shipped, we may not be able to make changes to the delivery address.

Absolutely! If you’re local, you’re welcome to arrange pickup at our shop.

Simply call 716-222-4038 before your next shipment to make arrangements. Please note that the subscription price remains $30 per month for local pickup.

Chocolate can be sensitive to temperature changes, especially during warmer months. We take precautions when preparing and packaging your chocolates, but shipping conditions can sometimes be unpredictable.

We recommend bringing your package inside promptly after delivery.

If your chocolates arrive damaged or you experience an issue with your shipment, please contact us at 716-222-4038 as soon as possible so we can review the situation with you.

Nope! That’s part of the fun!

Each box is thoughtfully curated and may include customer favorites, seasonal specialties, and other delicious surprises. Your assortment will change throughout the year.

Our chocolate boxes are specially curated, so we don’t currently offer individual chocolate selections.

However, if you have allergies or dietary restrictions, please contact us so we can discuss available accommodations.

Your safety is important to us!

If you develop a new allergy, have a change in dietary restrictions, or forgot to mention something when signing up, please call 716-222-4038 before your next box is prepared.

We’ll do our best to accommodate your needs, but please keep in mind that our chocolates are prepared in an environment where multiple allergens may be present.

At this time, we don’t offer the option to pause or skip subscription boxes.

If you have a Monthly Recurring Subscription and need to take a break, you can cancel and rejoin whenever you’re ready!

You can cancel your subscription anytime through your online account (see instructions on main page) or by calling Essentially Well Oiled at 716-222-4038.

To avoid your next $30 charge and corresponding chocolate box, please cancel before your next scheduled billing date.

Your 3-Month Subscription automatically ends after your third monthly payment and corresponding chocolate box.

There is no need to cancel, and you will not be charged again unless you choose to purchase another subscription.

Our 3-Month Subscription is a three-month commitment totaling $90, billed in three monthly payments of $30.

If you have questions or need assistance with your subscription, please call 716-222-4038.

If your payment has already processed but your chocolate box has not yet shipped, please contact us as soon as possible at 716-222-4038 to discuss your options.

Once your chocolate box has shipped, payment for that box is nonrefundable.